Every business process distributes friction. The strategic question is: Where is friction productive?
Friction is not an obstacle — it is a resource that shapes behaviors, incentives, and interpretations.
Every business process distributes friction. The strategic question is: Where is friction productive? Friction is not an obstacle — it is a resource that shapes...
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Every business process distributes friction. The strategic question is: Where is friction productive?
Friction is not an obstacle — it is a resource that shapes behaviors, incentives, and interpretations.